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FAQS

You’ve Got Questions - We’ve Got Answers

HOW FIT DO I NEED TO BE TO BOOK A RIDE?

All parties of your group should have a reasonable fitness level. We can always tailor the ride to try and accommodate. If you are concerned, please include a note in your booking so we can plan ahead. Thanks!

DO YOU GUYS PROVIDE BIKES AND GEAR?

No we do not. However, you can obtain a rental bike from some of the bike shops in town. Try Gear Hub (www.gearhub.ca), as they have one of the largest selections.

WHAT HAPPENS IF I NEED TO CANCEL OR THE WEATHER IS BAD?

Fortunately for you, we've got you covered. Our cancellation policy is: a full refund if cancelled prior to 48hrs of the ride. Or, if the weather is too bad to go out, we will issue a full refund (minus any fees) or let you reschedule on a date that works for both of us. 

WHAT SHOULD I SHOW UP WITH?

Aside from a bike and helmet, you should bring the following:

  • Lots of water. We recommend 2 litres.

  • A rain jacket or something similar should be brought in case the weather turns during the ride.

  • Specific snacks, if you want. We will have some snacks available as well. Please note any dietary restrictions when filling in the booking form.

WHAT IF MY QUESTION ISN'T HERE?

It's quite possible you have a question we haven't thought of. Please shoot us an email with the contact form on the main page and we'll get back to you. As a bonus, we'll use your question to improve our FAQ page.